You've got your renewal quote through, you've switched providers and you're now happy with your new, lower premium. Then you have an accident, through no fault of your own, and suddenly the wonderful premium doesn't seem so great after all...
Many drivers face a shock when, on making a claim, they don't get what they expect from their insurance. Sometimes this is just down to misunderstanding all that confusing insurance jargon but occasionally, it's because the driver hasn't read the small print.
Disputes occur for a variety of reasons but the most common ones are highlighted here.
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